Welcome to Exchange International Pte Ltd

Terms & Conditions

General Terms & Conditions

  • The Terms and Conditions set forth herein govern all transactions between Exchange International Pte Ltd in Singapore (the Exchange, which expression shall include its successors and assigns) and the person or persons transacting with the Exchange. Signature by the Customer on the Application form shall constitute acceptance of the Terms and Conditions herein, as amended from time to time. These General Terms and Conditions are applicable to each and every Customer irrespective of any special conditions agreed by the Customer in relation to any specific services.
  • The Exchange or its agents shall not be held liable for the loss, mutilation or dishonour of a cheque or other instrument or for the failure to credit, late presentation, and granting time, any delay in crediting the Account or non-payment and return of cheques or other instruments.
  • The exchange shall not be liable to the Customer for any loss, damage or delay attributable in whole or part to action by any government or government agency or other force majeure including, without limitation, strikes, industrial action, equipment failure or interruption of power supplies provided that the exchange shall endeavour to give notice generally to its customers of any anticipated delays by notice in its office.
  • Neither failure by the Exchange to exercise, nor any delay by the Exchange in exercising any rights or remedy shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy prevent any further or other exercise thereof or the exercise of any other right or remedy. The rights and remedies herein provided are cumulative and not exclusive of any rights or remedies provided by law.
  • Each of the provisions herein are severable and distinct from the others and, if one or more of such provisions is or becomes illegal, invalid or unenforceable, the remaining provisions shall not be affected in any way.
  • Any demand or communication made by the Exchange shall be in writing and made at the correspondence address of the Customer indicated in the transaction slip (or such other address as the Customer shall notify the Exchange in writing from time to time) and shall be deemed to have been served on the date of posting. The Customer shall advise the Exchange without delay of any change in address and/or in the documents submitted to the Exchange.
  • These Terms and Conditions create legally binding obligations on the Customer that do not contravene other contractual or legal obligations of the Customer.
  • These Terms and Conditions shall be governed by and construed in accordance with the federal laws of Singapore. Any claim or dispute, arising from the relationship between the Exchange and its customer or otherwise shall be subject to the jurisdiction of the civil courts of Singapore, but without prejudice to the Exchange’s general right to take proceedings, where necessary, in any court whatsoever.
  • The Customer hereby authorises the Exchange to respond, at its sole discretion, to any and all enquiries received from any other bankers (including, without limitation, bank references), concerning any and all accounts of the Customer with the Exchange, without reference to the Customer.
  • In these Terms and Conditions the term “person” includes an individual, firm, company, corporation, government, state or agency of a state or any association or partnership (whether or not having separate legal personality) or two or more of the foregoing and, shall include its or their successors and heirs (as applicable).
  • The Exchange reserves the right to vary any of these Terms and Conditions. Customers will be notified of changes by display at the Exchange’s premises. Use of service after the date upon which any changes to these Terms and Conditions is to have effect (as specified in the Exchange’s notice) will constitute acceptance without reservation by the Customer of such change provided that the Customer shall have been notified there of before such use.
  • Publication of change by such means as the Exchange may consider appropriate will constitute effective notice to the Customer.
  • These Terms and Conditions shall be governed by and construed in accordance with the laws for the time being in force or which shall be in force in the future in Singapore.

Foreign Currency Banknotes – Sale & Purchase

  • Currency sale/purchase may be subject to monetary limits, money exchange restrictions and complying with anti-money laundering regulations. The Exchange takes very seriously its obligations in respect of Money Laundering and customers should note that any suspicious and/or high value transactions will be reported to the appropriate relevant authorities without further reference.
  • Foreign Currency Notes are bought and sold subject to any restrictions imposed by the Regulatory Bodies of Singapore. The sighting of valid photo ID’s and the recording of these details may be mandatory (by law) for certain transactions, depending on the amounts.
  • Currency once sold or bought will be returned only at prevailing rate.
  • We are unable to buy and sell foreign currency coins.
  • The different exchange rate applied for buying and selling of foreign exchange will be decided at the counter based on the card rate displayed at branch rate board. There will be a different rate for purchase and sale of a foreign currency.
  • The currency exchange rates are flexible and will be fluctuating from time to time. The Exchange is not responsible and will not be compensating for any loss occurred to you due to these rate fluctuations.
  • Customer should verify the genuineness, validity and correctness of the notes received before leaving the Exchange’s counter. The Exchange is not responsible for failure by any party to accept any currencies supplied from counters.
  • The Exchange reserves the rights to refuse to buy / sell any currency on grounds of suspicion (of currency notes or otherwise) and also has the implicit authority to confiscate fake or counterfeit currency notes, in order to hand them over to higher authorities for investigation / scrutiny.